New England Sports Photo

Why This Role May Be a Good Fit

• Year-round weekday schedule with approximately 20-30 hours per week
• No cold sales calls
• Paid training and clear internal processes
• Support from Craig and the NESP office team when issues need escalation
• A chance to help families resolve real order and delivery questions
• In-person work with a steady, focused customer-service rhythm

What You'll Do

• Respond to customer emails and support tickets
• Answer and return customer calls
• Help with online ordering and account questions
• Research shipping, delivery, and order-status questions
• Process approved reprints, replacements, and order corrections
• Enter and update order information accurately
• Assist league and school coordinators
• Escalate complex or sensitive issues to Craig
• Process payments only when authorized and trained
• Complete light administrative tasks and occasionally help with packing or shipping during peak periods

What We're Looking For

• Customer-service or administrative experience preferred
• Strong written and verbal communication
• Friendly, patient, and professional approach
• Comfort with email, spreadsheets, support systems, and web applications
• Organized, detail-oriented work habits
• Ability to manage several tasks during busy periods
• Comfort working with a small office team
• Bilingual ability helpful but not required

What NESP Provides

NESP provides paid training, established order-support processes, office systems, escalation support, and guidance on company products, packages, ordering tools, reprints, and shipping questions.

Schedule and Work Expectations

This role is based in the Methuen office. The schedule is set by agreement and is generally daytime weekday work throughout the year. Packing and shipping may come up occasionally during busy periods, but this is a customer-service role first.